Privacy Policy
Encore Concerts is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What is Personal Information and why do we collect it?
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Personal Information is information that identifies an individual. Examples of Personal Information we collect includes names, email addresses and phone numbers.
This Personal Information is obtained from opting in to sign up to our newsletters on our websites, and via third party music concerts ticketing outlets. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by clicking the ‘unsubscribe’ tabs or contacting us via email: info@encoreconcerts.com.au
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
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Sensitive Information
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Encore Concerts does not need to collect any sensitive information (such as racial or ethnic origin, political activities or affiliations, memberships of unions or other associations, religion, sexual preferences or practices, criminal record or medical history). If we do collect or hold such information, we will do only strictly in accordance with the NPPs contained in the privacy act.
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Third Parties
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Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
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Disclosure of Personal Information
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Encore Concerts generally only discloses personal information to other persons or organisations for the primary purpose for which we have collected it, or with your consent (which may be explicit or may be implied from your conduct or from the circumstances in which the information is collected). We may also disclose personal information if the required by the law to do so (i.e. under the NPPs in the Privacy Act).
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Security of Personal Information
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Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
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Access to your Personal Information
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You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us via email: info@encoreconcerts.com.au
In order to protect your Personal Information we may require identification from you before releasing the requested information.
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Maintaining the Quality of your Personal Information
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It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
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Policy Updates
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This Policy may change from time to time and is available on our website.
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Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
PO Box 23499
Docklands VIC 8012
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